Government is responsible for providing basic public goods and services. In Pakistan, rapid urbanization, population growth, poverty and weak public sector governance, have undermined access and availability of basic services of health, education, infrastructure, housing, and livelihood for poor urban dwellers who remain neglected with limited opportunities to give “information-feedback” on services.
AHKRC works with local communities and government service providers using standardized accountability tools and dialogue to improve service provision and community-government engagement. Using Citizen Report Card (CRC) and water-testing we piloted a community-government engagement research to improve water quality in an urban slum in Rawalpindi. The goal is to enable citizens of poor urban communities to effectively and constructively negotiate basic services with their district and/or local leadership.